Master of Library and Information Science, School
of Library and Information Science, The Catholic University of
America, Washington, DC, December 1986. Concentrated in Music
Librarianship and On-line Bibliographic Databases. Board of Trustees
full-tuition scholarship recipient.
Bachelor of Arts, Bennington
College, Bennington, VT, June 1984. Major: Music; Minor: English
Literature. Junior Year Abroad at Centre for Medieval and Renaissance
Studies, Oxford, England.
Reference Librarian, Cornish College of the Arts, Seattle, WA. Provide reference services to faculty, staff, and students of Cornish College. Research a wide variety arts, humanities, and science-related information for reference requests. Teach freshman information literacy classes in research skills using ProQuest article database and the World Wide Web. Converted serials from manual to automated processes for circulation, receiving, and claiming. Created batch process of data entry and importing from Microsoft Excel to retrospectively convert decades of serial back issues. October 2003 through July 2004 (academic year temporary position).
User Assistance and Usability Consultant, Guy Carpenter Instrat, Seattle, WA. Design, write, edit, index, hyperlink and test online HTML Help system for complex reinsurance actuarial calculation software. Design, carry out, and analyse usability studies of software interfaces. Work closely with developers in implementing usability improvements. November 1999 - July 2000 and (after maternity leave) March 2001 - September 2003.
Adjunct Faculty, The Information School, University of Washington, Seattle, WA. Taught graduate-level Information Science course in Indexing and Abstracting (LIS 536). Fall 1998 - Winter 2001.
Indexing Specialist, Browse Department, Amazon.com, Seattle, WA. Re-indexed mis-assigned nonfiction bibliographic items on Amazon's web site. Devised scope notes for controlled vocabulary used by E-commerce booksellers and publishers. August 1999 - December 1999. (temporary position).
Senior Online Specialist, Visio
[now Microsoft Visio], Seattle, WA. Designed and developed
online Help systems for all Visio products (business and technical
diagramming software). Led Help development team: trained new
employees, recruited contractors, and scheduled multiple production
projects. Using WordBasic, developed custom automation solutions
for online and print documentation processes. Coordinated processes
with editorial staff, indexers, developers, Quality Assurance,
and International Localisation. Participated in usability tests
of software and documentation. July 1996 - May 1998.
Information Designer and Senior Indexer, Sakson
& Taylor, Seattle, WA. Designed information in online
Help systems and printed technical documentation, through online
development, writing, editing, and indexing, for clients including
Microsoft, Hewlett-Packard, NetManage, and Acropolis. Created
and updated in-house software programs for document conversions
and indexing. Trained and supervised new indexers. March 1992
- July 1996. (Contract indexer with Sakson & Taylor from October
1990 - February 1992)
Indexing Trainer (freelance), Seattle, WA. Taught a one-day
intensive course "Creating Superior Indexes" at Wasser Communications and
onsite at Microsoft, about
four times a year (June 1992 - September 1994), and revised the
course materials. Also taught indexing seminars for Aldus Technical
Support, the Society for Technical Communications,
and lectured in indexing at the University
of Washington's Technical
Communications Department and its Information
School.
Traffic Librarian (freelance), Multimedia Publications
Division, Microsoft,
Redmond, WA. Tracked and cataloged multimedia elements, including
slides, photographs, digitized images, audio, and animation, for
use in Microsoft CD-ROM products (Encarta, Cinemania, Bookshelf).
Cataloging included developing a thesaurus based on Library of
Congress subject headings. July 1991 - March 1992.
Indexing Consultant (freelance) Clients included
Harper & Row; Putnam; Seal
Press; Microsoft
Press; 3Com;
Attachmate;
and Aldus. Indexed reference books (e.g., "She's A Rebel:
The History of Women in Rock and Roll" by Gillian Gaar) and
computer software manuals (e.g., Microsoft Flight Simulator, Works,
Word). Consulted on design of PageMaker indexing software; documented
and co-designed Microsoft in-house indexing tools. June 1988 -
August 1992.
Editorial Consultant, Contex
A/S, Denmark. Edited technical documenation, advertising
literature, and software user interface for architectural-size
scanners and their image-management software (marketed internationally.)
June - August 1990.
Technical Support Technician, Aldus [now Adobe],
Seattle, WA. Provided telephone technical support and training
for PageMaker users; consulted on software design and wrote technical
bulletins for PageMaker's indexing feature; tested software, cross-trained
other technicians in indexing. March - June 1990 (temporary position)
Retail and Wholesale Assistant, Dusty
Strings Acoustic Music Shop, Seattle, WA Ordered books,
records and musical instruments for retail folk music store; assisted
customers with music reference questions and sales in person and
over the phone; wrote recording reviews and other copy for advertising
literature. Also assisted in wholesale sales, shipping, accounting,
and inventorying.
March 1987 - June 1988.
Cataloger, Tape Library, National
Public Radio, Washington, D.C. Indexed segments of
taped radio news programs including All Things Considered
on a VAX computer, using a specialized controlled vocabulary;
searched database for requests. September 1985 - October 1986.
Editorial Assistant, Congressional Research Service,
Library of Congress,
Washington, D.C. Word-processed and proofread reports and memos;
assisted researchers; searched Library of Congress' on-line card
catalog (LCCC) and periodicals index (Scorpio). November 1984
- August 1985.
Historical Researcher, Ontario
Institute for Studies in Education, Toronto, Canada.
Researched, selected, edited and transcribed 19th-century letters
and diaries in Ontario Archives for use in a women's history textbook;
statistically surveyed 19th-century census records for sociological
data, input data to mainframe computer using SPSS to obtain analyses.
Winter 1981 (college internship).
Library Assistant, Bennington
College, Bennington, VT. Worked circulation desk in
main library and assisted with circulation and reference in the
Music Library; calligraphed posters and special exhibit signs.
September 1980 - June 1984 (work-study during college terms).
Circulation Assistant, Selby
Public Library, Sarasota, FL. Worked main circulation desk,
assisted patrons in person and on the phone. Winter 1980 (college
internship).
Visio Developer Training, Visio
[now Microsoft Visio], March 1998.
Creating Web Sites for Businesses, University
of Washington Extension, April 1996.
Programming with Visual Basic, University
of Washington Extension, Spring 1995.
DOCUMENTATION
COMPUTER PROGRAMMING AND APPLICATIONS
THEATRICAL AND FILM SOUND DESIGN
MUSIC COMPOSITION, PERFORMANCE, AND TEACHING